Privacy Policy

Last Updated: January 17, 2026

Effective Date: January 17, 2026

Introduction

CYBERCUBE ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

1. Who We Are

CYBERCUBE is a software development company that provides custom software solutions, web applications, and related services to businesses.

Data Controller:
CYBERCUBE Inc.

Data Protection Contact:
Email: privacy@cybercube.software
For EU/UK inquiries: dpo@cybercube.software

When you use our services as a customer, we process certain data on your behalf as a "data processor." In that case, our customer's privacy policy governs that processing, and our Data Processing Agreement with them defines our obligations.

2. Information We Collect

We collect information in several ways:

2.1 Information You Provide Directly

Category Examples
Account Information Name, email address, phone number, company name, job title
Payment Information Billing address, payment method details (processed by our payment provider)
Communications Messages you send us, support requests, feedback
Profile Information Username, password, preferences, settings
Content Files, documents, or other content you upload to our services

2.2 Information Collected Automatically

Category Examples
Device Information Device type, operating system, browser type, unique device identifiers
Usage Information Pages visited, features used, time spent, actions taken
Log Data IP address, access times, referring URLs, error logs
Location Information General location based on IP address

2.3 Information from Other Sources

Source Examples
Third-Party Services If you connect third-party accounts (e.g., SSO providers)
Business Partners Referrals, joint marketing activities
Public Sources Publicly available information

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Provide Our Services

  • Create and manage your account
  • Deliver the services you request
  • Process transactions and send related information
  • Provide customer support
  • Send service-related communications

3.2 To Improve and Develop Services

  • Analyze usage patterns and trends
  • Conduct research and development
  • Test and improve features
  • Fix bugs and troubleshoot issues

3.3 To Communicate With You

  • Send important notices and updates
  • Respond to your inquiries
  • Send marketing communications (with your consent where required)
  • Conduct surveys and collect feedback

3.4 To Protect and Secure

  • Detect, prevent, and address fraud
  • Monitor for security threats
  • Enforce our terms and policies
  • Comply with legal obligations

3.5 To Personalize Your Experience

  • Customize content and features
  • Remember your preferences
  • Provide relevant recommendations

5. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

5.1 Service Providers

We share information with vendors who help us operate our business:

Provider Type Purpose
Cloud hosting providers Store and process data
Payment processors Process payments
Email service providers Send communications
Analytics providers Analyze usage
Customer support tools Provide support

All service providers are bound by contracts requiring them to protect your data and use it only for specified purposes.

5.2 Business Transfers

If CYBERCUBE is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any change in ownership or use of your personal data.

5.3 Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

  • Comply with legal process or government requests
  • Enforce our agreements and policies
  • Protect the rights, property, or safety of CYBERCUBE, our users, or others
  • Detect, prevent, or address fraud or security issues

5.4 With Your Consent

We may share your information for other purposes if you give us explicit consent.

6. International Data Transfers

CYBERCUBE operates globally. Your information may be transferred to and processed in countries other than your country of residence, including the United States.

6.1 Transfer Safeguards

When we transfer personal data internationally, we use appropriate safeguards:

Mechanism Description
Adequacy Decisions Transfers to countries deemed adequate by relevant authorities
Standard Contractual Clauses EU-approved contract terms for data protection
Data Privacy Framework For US transfers where recipient is certified

6.2 Your Rights

Regardless of where your data is processed, we apply the same protections described in this policy. You may request information about the safeguards we use for international transfers.

7. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy:

Data Type Retention Period
Account data Duration of your account + 7 years
Transaction records 7 years (legal/tax requirements)
Support communications 3 years after resolution
Marketing data Until consent withdrawn or 3 years of inactivity
Analytics data 26 months
Log data 90 days (security logs: 1 year)

After the retention period, we securely delete or anonymize your data.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access

You can request a copy of the personal data we hold about you.

8.2 Correction

You can ask us to correct inaccurate or incomplete data.

8.3 Deletion

You can request that we delete your personal data, subject to certain exceptions (e.g., legal obligations).

8.4 Restriction

You can ask us to restrict processing of your data in certain circumstances.

8.5 Portability

You can request your data in a structured, commonly used format.

8.6 Objection

You can object to processing based on legitimate interests or for direct marketing.

8.7 Withdraw Consent

Where we rely on consent, you can withdraw it at any time.

8.8 How to Exercise Your Rights

To exercise any of these rights:

We will respond within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

8.9 No Discrimination

We will not discriminate against you for exercising your privacy rights.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to improve your experience and analyze usage.

9.2 Types of Cookies We Use

Category Purpose Examples
Strictly Necessary Essential for the website to function Authentication, security, load balancing
Functional Remember your preferences Language, theme, saved settings
Analytics Understand how you use our services Page views, feature usage, performance
Marketing Deliver relevant advertisements Ad targeting, campaign measurement

9.3 Your Cookie Choices

Browser Settings: You can control cookies through your browser settings. Blocking all cookies may affect website functionality.

Cookie Banner: When you visit our website, you can manage your cookie preferences through our cookie consent banner.

Opt-Out Links:

9.4 Do Not Track

Our website does not currently respond to "Do Not Track" signals. However, you can control tracking through cookie preferences and browser settings.

10. Children's Privacy

Our services are not intended for children under 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children.

If you believe we have collected information from a child, please contact us immediately at privacy@cybercube.software. We will take steps to delete the information.

11. Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training and confidentiality agreements
  • Incident response procedures

While we strive to protect your data, no method of transmission or storage is 100% secure. If you have reason to believe your data has been compromised, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending email notification for significant changes
  • Displaying a notice in our services

We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

General Privacy Inquiries:
Email: privacy@cybercube.software

Data Protection Officer (EU/UK):
Email: dpo@cybercube.software

Contact Form:

Complaints:
If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

14. Additional Information for California Residents

This section provides additional information required by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

14.1 Categories of Personal Information

In the past 12 months, we have collected the following categories of personal information:

Category Examples Collected
Identifiers Name, email, IP address, account ID Yes
Customer records Contact information, payment information Yes
Commercial information Transaction history, services purchased Yes
Internet activity Browsing history, interactions with services Yes
Geolocation General location from IP address Yes
Professional information Job title, company name Yes
Inferences Preferences, characteristics Yes

14.2 Sale and Sharing of Personal Information

We do not sell your personal information.

We may share certain information with advertising partners for targeted advertising purposes, which may constitute "sharing" under CCPA. You can opt out of this sharing through our cookie preferences.

14.3 Your California Privacy Rights

As a California resident, you have the right to:

Right Description
Know Request information about data collection and sharing
Access Receive a copy of your personal information
Delete Request deletion of your personal information
Correct Request correction of inaccurate information
Opt-Out of Sharing Opt out of cross-context behavioral advertising
Limit Sensitive PI Limit use of sensitive personal information
Non-Discrimination Not be discriminated against for exercising rights

14.4 How to Exercise Your Rights

You may designate an authorized agent to make requests on your behalf. Agents must provide proof of authorization.

14.5 Response Timing

We will respond to verifiable requests within 45 days. If we need more time, we will notify you and may take up to an additional 45 days.

15. Additional Information for EEA, UK, and Swiss Residents

This section provides additional information for residents of the European Economic Area, United Kingdom, and Switzerland.

15.1 Data Controller

For personal data where CYBERCUBE determines the purposes and means of processing, the data controller is:

CYBERCUBE Inc.

15.2 Your Rights Under GDPR

In addition to the rights in Section 8, you have the right to:

Right Description
Lodge a Complaint File a complaint with a supervisory authority
Withdraw Consent Withdraw consent at any time (without affecting prior processing)
Object to Processing Object to processing based on legitimate interests
Automated Decisions Not be subject to solely automated decisions with legal effects

15.3 Supervisory Authorities

You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your residence, place of work, or place of the alleged infringement.

UK Information Commissioner's Office:
Website: https://ico.org.uk

15.4 International Transfers

See Section 6 (International Data Transfers) above. We ensure appropriate safeguards for transfers outside the EEA/UK, including:

  • Standard Contractual Clauses (2021 version)
  • EU-US Data Privacy Framework (where applicable)
  • Transfer Impact Assessments where required

15.5 Automated Decision-Making

We do not currently use solely automated decision-making that produces legal effects or similarly significant effects on you. If this changes, we will update this policy and provide appropriate safeguards.

15.6 Data Protection Officer

Our Data Protection Officer can be contacted at:
Email: dpo@cybercube.software

Summary of Key Points

Data Collection We collect information you provide and usage data
Use of Data To provide services, improve products, communicate, secure
Data Sharing With service providers only; we don't sell your data
Your Rights Access, correct, delete, restrict, port, object
Cookies We use necessary, functional, analytics, and marketing cookies
Security We use industry-standard security measures
International Data may be transferred internationally with safeguards
Contact privacy@cybercube.software

This Privacy Policy is effective as of January 17, 2026.

CYBERCUBE Inc. All rights reserved.

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